Our Centre

Shoal Bay
Mon, Wed 8am – 7pm
Tues, Thur, Fri 8am – 6pm
Saturday 9am – 11:30am

Anna Bay
Mon – Fri 8.30am – 5.30pm

About Us

Providence Medical Shoal Bay & Anna Bay is a well established centre offering the highest quality medical services, including Travel Medicine and Skin Care Clinics

After Hours

For urgent medical attention please call 000

if you require care outside of our normal practice opening hours please contact the Tomaree Community Hospital.

Phone (02) 4984 0700, or located on the corner of Trevally and Kerrigan Streets, Nelson Bay.

Making Appointments

Our friendly reception staff will assist you in booking an appointment that best suits your needs. It is important to make separate appointments for each family member. Please notify us well in advance if you are unable to make your appointment. Failure to do so may result in a cancellation fee being charged. For online bookings please click the button below.

Long Appointments
Should you require a long appointment with your doctor, please advise reception at the time of making the appointment. A long consultation will be required if you wish to discuss multiple or complex health problems, completion of forms for Insurance or Medicals etc. If you are unsure, please ask reception.

Patient billing

Providence Medical Shoal Bay and Anna Bay are mixed billing practice. Concession fees are available for pensioners, healthcare card holders and children 16 years and under. The fee for a standard consultation is $80 and $115 for a longer consultation. Payment is required at the time of consultation and we accept EFTPOS, credit card and cash. We use Medicare Easyclaim so the Medicare rebate can be refunded into your bank account almost immediately after swiping your card.

Communication

Phone Calls
Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise Reception.

Recalls
Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, eg. test results, immunisations, PAP smears, etc. All patient files have been flagged for this service. If you do not wish to receive reminder notices, please inform our staff.

Updating Details
In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your home or mobile numbers recently, please inform reception.

Privacy of Patient Health Information

Click here to read our privacy information

Management of Patient Health Information

Medical Records
Should you wish to have your medical records sent to another practice or you require a copy of your medical records we can provide you with a brief Health Summary. However, should you require a complete medical history we will need to save/export this to a CD or USB Drive. Your health information is encrypted and safe and can only be seen using a medical software programme. The cost for the supply of the information on the CD is $40, or $50 for a larger file.

Feedback and Complaints

We encourage and welcome patient feedback, so we can continue improving our services. If you would care to provide us with any anonymous feedback or suggestions you will find a suggestion box at the reception desk of both surgeries.

It is hoped you are happy with the care you receive at Providence Medical Shoal bay and Anna Bay. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444.

INTERPRETER SERVICE

If you or a family member require the services of an interpreter, please let us know, as this can be arranged.

Translating & Interpreting Service – Tel 1300 131 450

BOOK NOW

CALL 4981 2600
Check out doctor's schedule. Make an appointment today