Medical Services

SERVICES
- Women’s health
- Men’s health
- Minor surgery
- Seasonal and travel vaccinations
- Pre-employment and executive health checks
- Health assessments
- Asthma and diabetes management
- Cardiac check-up
- Skin cancer check, including melanoma screen, and surgical removal of skin cancer
Other Services
Pathology Services onsite
Mon to Fri: 8:00am – 6:00pm
Saturday: 8:00am – 1:00pm
Sunday and Public Holidays: Closed
Shopping Centre
Blooms Pharmacy – Open every day extended trading hours
OPSM – Eye testing and glasses Mon-Fri
Travel Medicine
Yellow Fever Vaccine now available and all other major travel immunisations.
Patient billing
Providence Medical Belmont is a mixed billing practice. Concession Fees are available for pensioners and healthcare card holders. Bulk billing is available for children 15 years and under. The fee for a standard consultation is $80 and $135 for a longer consultation. Payment is required at the time of consultation and we accept EFTPOS, credit card and cash. We utilise Medicare Easyclaim, allowing the Medicare rebate to be refunded into your bank account almost immediately after swiping your debit card (cannot be refunded onto a credit card). If Medicare Ezyclaim is not available, the rebate will be refunded into your Medicare registered bank account within 48 hours.
Communication
Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise Reception.
Results
We ask that all patients make a follow up appointment with the doctor for reviewing test results. You may ring to find out if your results are back but no results will be given over the phone unless previously organised with your doctor. To protect the rights of patient confidentiality the Reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.
Recalls
Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, eg. test results, immunisations, PAP smears, etc. All patient files have been flagged for this service. If you do not wish to receive reminder notices, please inform our staff.
Updating Details
In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your home or mobile numbers recently, please inform reception.
Long Appointments
Repeat Prescriptions and Referrals
Travel Vaccinations and Immunisations
Care Plan and EPC Referrals
Workers Compensation
Management of Patient Health Information
Should you wish to have your medical records sent to another practice or you require a copy of your medical records we can provide you with a brief Health Summary. However, should you require a complete medical history we will need to save/export this to a CD or USB Drive. Your health information is encrypted and safe and can only be seen using a medical software programme. The cost for the supply of the information on the CD is $40 if picked up from our reception. If posted, an additional $5 is payable to cover the costs, a total of $45.
My health record
You can register online at myhealthrecord.gov.au or Phone 1800 723 471.
Feedback and Complaints
We encourage and welcome patient feedback, so we can continue improving our services. If you would care to complete an anonymous patient feedback survey form, you will find them on the Reception Desk on a clipboard with a pen.
It is hoped you are happy with the care you receive at Providence Medical Belmont. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444