Pathology Services onsite
Tue, Wed & Fri: 8:00am to 1:00pm
Douglass Hanly Moir Pathology services adjacent to practice
- Women’s health
- Men’s health
- Minor surgery
- Seasonal and travel vaccinations
- Pre-employment health checks
- Health assessments
- Asthma and diabetes management
- Cardiac check-up
- Skin Cancer Checks
All Patient consultations are Bulk Billed. Please check with Reception for the fees regarding Pre-employment medicals, Workplace injuries (Workcover), and Travel Vaccinations. All Patient consultations are Bulk Billed for patients holding a valid Medicare Card.
Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise Reception.
We ask that all patients make a follow up appointment with the doctor for reviewing test results. You may ring to find out if your results are back but no results will be given over the phone unless previously organised with your doctor. To protect the rights of patient confidentiality the Reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.
Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, eg. test results, immunisations, PAP smears, etc. All patient files have been flagged for this service. If you do not wish to receive reminder notices, please inform our staff.
In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your home or mobile numbers recently, please inform Reception.
Repeat Prescriptions and Referrals
Travel Vaccinations and Immunisations
Please schedule an appointment with your doctor at least 4 to 6 weeks before your trip. We stock most standard vaccines that can be purchased. This is to ensure the vaccines remain viable due to cold-chain requirements to keep the vaccines at between 2-8 degrees. If you are bringing a vaccine with you, please collect the vaccine/s from the Pharmacy on the way to your doctor’s appointment and proceed to the practice without delay. On arrival at the practice, let the Receptionist know immediately that you have a vaccine requiring refrigeration.
Care Plan and EPC Referrals
Privacy of Patient Health Information
Management of Patient Health Information
Should you wish to have your medical records sent to another practice, we can provide a brief Health summary free of charge. However, should you require a complete medical history, you will need to obtain a “Transfer or Medical Records Form” from the new practice you are attending. They will fax/email us the request and we will save/export this to a CD or USB Drive. Payment will need to be made prior to your file being sent. You can either call in and pay at the practice, or pay over the phone. Your health information is encrypted and safe and can only be seen using a medical software programme. The cost for the supply of the information on the CD or USB is $40.
My Health Record
Feedback and Complaints
It is hoped you are happy with the care you receive at Providence Medical Gregory Hills. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444.