Privacy Policy

Providence Medical Shoal and Anna Bay adheres to the Australian Privacy Principles (APPS) that regulate how private sector organisations manage personal information. These APPs, currently 13, cover the collection, use, disclosure and secure management of personal information. They also allow individuals to access that information and have it amended if it is incorrect. PMG has in place practices, procedures and systems to ensure compliance with these APP’s

Providence Medical Group websites uses 3rd party analytics software. We use this to better understand how many people are using our website and how they find us. No personally identifiable information is stored by this software.

Users may send us feedback using our website’s feedback form.  While we collect names and contact details for feedback, all information is kept confidential.

Providence Medical manages all patient records with a high degree of confidentiality and also adheres to privacy law requirements at all times.

  • PMG only collects personal information that is necessary for providing optimal quality medical care to our patients.
  • PMG obtains this information with the patient’s consent and awareness of the purpose for its collection.
  • If information is collected from a third party on behalf of a patient, PMG will take steps to notify the patient that this information has been gathered and how it will be used and stored.
  • This personal information is only used or disclosed with the patient’s consent during the provision of this care.
  • PMG ensures anonymity is maintained and where required, legal and practicable, is willing to enable the patient to use a pseudonym.
  • PMG will not use a government identifier, such as Medicare number, to uniquely identify a patient. The exception to this is the Individual Healthcare Identifier.
  • PMG takes every care to ensure that this information is accurate, complete and up to date when collected and used.
  • All information is kept in a safe manner, which prevents misuse, loss and unauthorized access.
  • Information collected will not be disclosed or used for direct marketing unless consent has been given or it would be reasonable to expect this information to be used for this purpose.
  • Personal information that is no longer required is destroyed in accordance with PMG Disposal of Records Policy.
  • PMG will also destroy any unsolicited information that is received that is deemed inappropriate for PMG to receive and unnecessary for the care of the patient, as long as it is lawful.
  • PMG will, on request, make every effort to provide patients with details of personal information stored, for what purpose, how it is collected, held, used and disclosed.
  • Access to and correction of this personal information will be made available on request by the patient and reasonable steps will be taken to ensure that incorrect information is rectified.
  • PMG will make every effort to make patients aware of our Privacy Policy and will provide a free copy of this policy upon request.
  • When a GP conducts a Telehealth consultation with a patient the GP confirms a patients approval to conduct the consultation ( including the attendance with any other person) The patient information from the consultation is documented by the GP into the patients file which is kept in a safe manner, which prevents misuse, loss and unauthorised access.
  • Any questions or concerns regarding PMG’s adherence to this privacy policy should be addressed to the Practice Manager either in person, by phoning 02 4981 2600 or by email to


The Providence Medical Group endeavours to provide accurate material on its website, however it gives no warranty concerning the accuracy of the material provided by this service. The Providence Medical Group reserves the right to change information without notice.